Warranty and Returns

• HACIEN does not give its own warranty. Your product has the brand's or distributor's warranty, and we handle the claim for you.
• The warranty period is shown on your quotation, Sales Invoice and the brand's warranty card.
• Dead on arrival within 7 days: we pay shipping both ways. Shipping is also free whenever the law requires it.
• This does not affect your rights under Philippine law, including for hidden defects (Civil Code) and online orders (RA 11967).

• Each item has the warranty of its brand or of the distributor we bought it from.
• The warranty period is shown on the quotation, the Sales Invoice and the brand's warranty card.
• The brand or distributor checks each claim and decides whether to repair, replace or refund, within what the law requires.
• HACIEN does not add to, extend or change their warranty.

This depends on each brand. Common exclusions are physical or liquid damage, power surges, unauthorized repairs or opening the unit, misuse, normal wear, consumables (such as ink, toner and batteries), and software problems. Check the warranty card or the brand's website for your product.

1. Contact us by email (sales@haciensolutions.com) or by phone or Viber, with:
   • your Sales Invoice or DR number, or your warranty card;
   • the product model and serial number;
   • a short description of the problem, with photos or a video if you can.
2. Dead on arrival (within 7 days of delivery): if an item doesn't work when first used, report it within 7 days. We pay shipping both ways and swap the item if the supplier allows.
3. After 7 days: bring or ship the item to the brand's service center, or to HACIEN. If you bring it to us, we handle the claim with the distributor for you. You pay the shipping only for this later warranty help, and only where the law allows. Shipping is free whenever the law requires it, for example for defective items bought online (RA 11967 Sec. 20) or under the Consumer Act (RA 7394).
4. The brand or distributor checks the item. Their checking time is outside our control. We update you whenever the claim status changes.
5. Before sending equipment, back up and remove your data (see Terms of Sale, section 14).

This does not affect your rights under Philippine law, including for hidden defects (Civil Code) and for online orders (RA 11967).

These are not warranty claims. Report them within the periods in the Terms of Sale, section 6: 3 days for problems with the contents, 24 hours for visible physical damage.

Because every item is ordered for you, we don't accept change-of-mind returns. Defective, damaged or wrong items are always covered. See Terms of Sale, section 11.

Software and cloud subscriptions follow the publisher's licence terms. Once a licence is activated, we can't take it back for change of mind. If a key is faulty or doesn't work, we will fix or replace it.